You can return your unused Montée products within 30 days for an exchange or refund. If you would like to return your stuff, please contact firstname.lastname@example.org with the following information:
1. Order ID
2. Items you would like to return
3. Your preference for a refund or product to receive in exchange.
Montée will issue a return authorization based on the information you provide. We cannot accept items which are returned without an RA, or are not included in your RA. Montée does not provide freight for returns. Montée will provide freight for all exchange items shipped back to the customer at no additional cost.
The Fine Print:
Please note that Montée can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund. Montée does not store payment information and cannot charge your original payment method for a more expensive item. Gifts can only be returned for a refund to the original purchaser, an exchange, or store credit. Montée can only accept returns for items purchased through our store or our website. All other returns should be referred to the retailer from whom your Montée goods were purchased. Montée cannot exchange full price items for those purchased at a sale price. Montée cannot refund expedited shipping charges. Exchanges can only be fulfilled once the original purchase has been returned to our warehouse. Processing of returns can take up to 5 business days. Refunds issued to your account can require up to 7 days to post. Montée cannot process returns for customers residing outside of the U.S., and all international sales are final.